Contact Us
We would love to hear from you.
Feel free to reach out using the below details.
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Send Us a Message Here!
email address
info@veranline.com
Company registration No (KVK)
96894490
Business Address
Martinetstraat 11, 8044 RE, Zwolle, The Netherlands
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Frequently Asked Questions
Ordering
1: How do I place an order?
A: Select your phone model, choose a case, add it to your cart, and check out.
2: Can I modify or cancel my order after placing it?
A: Yes, within one hour of confirmation and before 15:00 Amsterdam time. Contact customer support ASAP.
3: Do you offer bulk or custom orders?
A: Yes! Email us at info@veranline.com for bulk or custom orders.
Product Information
1: Are your cases compatible with wireless charging?
A: Most are, but check product details to be sure.
2: What materials are your cases made from?
A: TPU, silicone, and hybrid materials for durability.
3: How can I find a case for my phone model?
A: Use the filter on our shop page to select your device.
Billing
1: What payment methods do you accept?
A: iDeal, Klarna, Visa, MasterCard, Apple Pay, and Google Pay.
2: Is my payment information secure?
A: Yes, all transactions are protected with SSL encryption.
3: Can I receive an invoice for my order?
A: Yes, it’s automatically emailed to you after purchase.
Promotions & discounts
1: How do I use a promo code?
A: Enter it at checkout in the “Discount Code” field.
2: Can I use multiple promo codes?
A: No, only one per order unless stated otherwise.
3: Do you offer a loyalty or referral program?
A: Not yet, but subscribe to our newsletter for offers and updates.
Delivery & Shipping
1: When will my order be shipped?
A: Orders placed before 16:00 (CET/CEST) on weekdays ship the same day. Later orders and weekend orders ship the next working day.
2: Do you offer tracking?
A: Yes, with Tracked and Premium options. Tracked offers basic updates; Premium includes full tracking and delivery confirmation.
3: What are your shipping options?
A:
Normal: No tracking, mailbox delivery (EU, CH, NO only)
Tracked: Basic tracking at key points
Premium: Fast, fully trackable via DHL, PostNL, DPD, and others
4: Do you ship internationally?
A: Not yet, but international shipping is planned for the future.
Returns & Exchanges
1: Can I return my phone case?
A: Only if it arrives damaged, as each case is custom-made. Please double-check your order before placing it.
2: What if my case arrives damaged?
A: Email us at info@veranline.com with your order number and photos—we’ll send a free replacement.
3: Do you offer refunds?
A: No monetary refunds, but we’ll replace damaged cases at no cost.
Company & Store Information
1: Where are you located?
A: We’re based in The Netherlands and operate online.
2: How can I contact customer service?
A: Email us at info@veranline.com with any questions.
3: Do you have a physical store?
A: No, we’re online-only to offer better prices and more designs.
